Return & Refund Policy

Effective Date: 24/03/2026
Website/App /Name: https://apakarnam.com/

Company Name: APAKARANAM TECHNOLOGIES PRIVATE LIMITED

1. Introduction

This Return & Refund Policy outlines the terms under which products purchased on APAKARNAM may be returned and refunded. As a multi-vendor marketplace, return and refund decisions may vary depending on individual Sellers (Vendors).

2. Eligibility for Returns

Buyers may request a return under the following conditions:

• Product is damaged, defective, or broken upon delivery
• Product received is incorrect or not as described
• Product is missing parts or accessories
• Return request is initiated within [7 days] of delivery

3. Non-Returnable Items

The following items are generally not eligible for return:

• Used, worn, or altered products
• Perishable goods
• Personal care items (for hygiene reasons)
• Digital products or services
• Items marked as “Non-Returnable” on the product page

4. Return Process

To initiate a return:

1. Log in to your account
2. Go to “My Orders”
3. Select the item and click on “Return Request”
4. Provide reason and upload supporting images/videos

Once approved:

• The product must be packed securely
• Pickup will be arranged or return instructions will be provided

5. Return Approval

• All return requests are subject to Seller approval
• Sellers may request additional information before approving returns
• We reserve the right to reject returns that do not meet policy conditions

6. Refund Policy

Refunds will be processed under the following conditions:

• Returned product passes quality inspection
• Cancellation before shipment (if applicable)

Refund Methods:

• Original payment method (Card/UPI/Net Banking)
• Wallet balance (if applicable)

Refund Timeline:

• Refunds are processed within [5–10 business days] after approval
• Bank processing time may vary

7. Replacement Policy

• Replacement may be offered instead of a refund, subject to product availability
• If replacement is unavailable, a full refund will be issued

8. Cancellation Policy

• Orders can be cancelled before shipment
• Once shipped, cancellation may not be possible
• Refund for cancelled orders will be processed as per refund timelines

9. Shipping Charges for Returns

• If the return is due to Seller fault (defective/wrong product), shipping is free
• If return is due to Buyer preference, shipping charges may apply

10. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account
• Contact your payment provider
• If still unresolved, contact us at support@apakarnam.com

11. Fraud Prevention

We reserve the right to:

• Reject fraudulent or abusive return requests
• Suspend accounts involved in suspicious activities

12. Seller Responsibilities

Sellers must:

• Clearly define return eligibility on product pages
• Process approved returns promptly
• Ensure fair resolution of disputes

13. Dispute Resolution

In case of disputes between Buyer and Seller:

• APAKARNAM may intervene and make a final decision
• The decision will be binding on both parties

14. Changes to Policy

We may update this Return & Refund Policy at any time. Changes will be posted with an updated effective date.

15. Contact Us

For return and refund queries:

Effective Date: 24/03/2026
Website/App /Name: https://apakarnam.com/

Company Name: APAKARANAM TECHNOLOGIES PRIVATE LIMITED